Why You Should Automate Your Dental Office

With rapid digital development, providing quality treatment at your dental office is not enough to attract new patients and retain existing ones. You should also automate your dental practice to keep it up-to-date and convenient for patients. Automation is now becoming a must-have for dental practices to increase efficiency, patient-satisfaction, save time, and operating costs.

Why Automate Dental Office

Here are a few reasons why dental office automation is important:

1. Reminding Your Patients About Their Appointments

An automated system can send reminders to patients through a text, call, or email. This will minimize the time you spend, manually reminding patients about their appointments, and will help patients be on-time to keep your office on schedule.

2. Encouraging Your Patients to Schedule a Follow-Up Appointment

If patients leave your dental office without follow-up treatment recommendations, you can use automated treatment plan reminders to encourage them to schedule an appointment for the recommended treatment.

3. Filling Canceled Appointments

Last-minute appointment cancelations cannot be avoided.  However, an automated system can detect last-minute cancelations, find interested patients on your waitlist, and contact them automatically to fill in empty bookings.

4. Confirming Appointments

Contacting each patient for appointment confirmation takes up valuable time. You can use software that automates appointment confirmations and keeps your front desk staff updated about them.

5. Managing Online Reviews

Patient reviews are essential to enhance your reputation and get new patients. However, collecting reviews from patients and managing them can take more time and may infringe on other scheduled tasks. You can use a system that automatically requests patients to post a review of your practice.

6. Reactivating Dormant Patients

You can increase your dental practice’s productivity and revenue by getting dormant patients back to your office. However, checking through the patient charts to see who has not visited recently and then contacting them manually is a time-consuming process and may not be that effective. This is where you can use software that automatically contacts dormant patients and helps them schedule an appointment with you.

7. Personalizing Patient Communication

Communication is the key to maximize your practice’s efficiency and productivity. Automating patient communication is good, but at the same time, make sure to personalize it. Use patient communication tools that can send birthday greetings and customized messages based on patients’ interests and notes, text patients from your dashboard, and initiate two-way communication.

Automating your dental office can get more work done in less time while enhancing the patient experience. When you automate your dental office, you can minimize interruptions, eliminate time-consuming paperwork, unchain your staff from the front desk, and increase productivity and patient satisfaction.

You may also like to read:

How I Started My Dental Practice in Iowa

How to Know Your Dental Office Waiting Room Needs a Makeover

How to Handle Unhappy Patients in Your Dental Office


Steffany Mohan, DDS

Dr. Steffany Mohan, DDS is a highly accomplished dentist, speaker, and coach in dentistry and has been practicing for around 22 years in West Des Moines, IA. She is renowned for her achievements in implant practice management and has established Plaza Dental Group as among the busiest and most thriving dental offices in Iowa