7 Things That Drive Your Dental Patients Crazy

Patients are the key to the success of your dental practice. Sometimes, certain things in your dental practice may drive them crazy. These can impact what your patients think about your practice and whether they will get back to you. If you will know those things, you can work on them to improve the dental patient experience.

Things That Drive Your Dental Patients Crazy

Here are a few things that drive dental patients crazy:

1. It Takes a Long Time to Get an Appointment

It may be difficult to get new patients or keep the existing ones if dental appointments for the next three months are booked. To help address this issue, you can send automated appointment confirmation messages to your patients. This will confirm that patients will show up for their appointments. If anyone cancels their appointment, you can book an appointment for the next patient on your waitlist.

2. Unpleasant Waiting Room

You cannot please your patients if your waiting room is noisy and features uncomfortable chairs, dull colors, and outdated technologies. Keep your waiting room updated, clean, and welcoming for your patients and visitors. You can place a TV, set up an aquarium, and reading materials to entertain your patients while they wait.

3. Long Wait Time

Usually, patients do not want to wait for a long time in your lobby. You need to make every possible effort to keep their waiting time short and convenient. Sometimes, certain procedures require more time, so there may be a delay. In such circumstances, you can text patients about the delay and ask them to come a little later.

4. Unfriendly Front Desk Staff

You cannot get new patients or retain your existing patients if your front desk employees are not friendly with your patients. You must hire the front desk employees who are flexible and friendly with your patients and can get things done on time. Train your front desk staff to be efficient and provide excellent customer service.

5. Dental Professionals that Lecture

Every patient can improve their dental health, but your team should not make them feel bad by explaining what they are doing wrong. Whether you are telling them to brush twice a day, floss at least once a day, or use a soft-bristled toothbrush, tell them in a friendly manner. Also, you can say something positive that “your teeth are fine now, but a little more effort like limiting sugary foods and flossing daily can enhance your overall dental health”.  This can encourage them to practice good oral habits.

6. Uncomfortable Treatment Experience

Of course, getting a filling or crown is not going to be pleasing, but you can make some efforts to make the whole treatment experience comfortable and convenient for your patients. During the procedure, ask them whether they feel comfortable, or need a break to relax. This can give your patients a way to let you know what they need.

7. You Make Patients Keep Track of Their Appointments

Going to the dentist for regular dental checkups is not on anyone’s “to-do list”. If you let patients track their appointments and come back to you when they are due for a cleaning or checkup, you may not see them for some time or until they have dental problems. Implement a solution that tracks when patients are due for follow-up dental appointments. This will help you not to miss out on patients and inform patients about their next appointment.

By making a few simple changes, you can attract and retain patients for the long-term.


You may also like to read:

What Steps Should You Consider When Patients Cancel Their Appointments?

How I Started My Dental Practice in Iowa

Dental Appointment Reminders: Which Method Works the Best?


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Steffany Mohan, DDS

Dr. Steffany Mohan, DDS is a highly accomplished dentist, speaker, and coach in dentistry and has been practicing for around 22 years in West Des Moines, IA. She is renowned for her achievements in implant practice management and has established Plaza Dental Group as among the busiest and most thriving dental offices in Iowa